Support
We answer every email.
Account issues, bugs, billing or anything else: write to us and we’ll get back within 48 hours on business days.
Email support
support@teamlockerroom.app
Account, billing, bugs and general help.
Account deletion
Request deletion →
Permanently remove your account and its data.
Coaches on the web
- How do I sign in to the workspace?
- Go to teamlockerroom.app/login and use your LockerRoom email and password. Forgot it? Use “Forgot your password?” on that page and we’ll email you a link.
- How do I set up a new team?
- Start at Get started with your access code, or talk to us and we’ll set up your roster, playbook and first install with you.
- How do I bring in my existing playbook?
- In the workspace, open Uploads and add last year's PDF or PowerPoint. LockerRoom finds the plays and draws each one for you to check before it goes in your book.
- How do I add players and coaches?
- Open Roster and invite people by email, or share your team's join link. They make an account once from the link; no app download needed.
- A player says they never got the install email.
- Ask them to check spam and promotions, then send a reminder from the install's report. If it still doesn't arrive, email us the player's address and we'll look into it.
Players
- Do I need to download an app?
- No. Open the link your coach sent in your phone's browser and sign in. You can study the whole playbook any time, and each install shows your job on every play.
- I can't sign in.
- Use the email your coach invited. If you forgot your password, use “Forgot your password?” on the sign-in page. Still stuck? Email support@teamlockerroom.app with your name and team.
The mobile app
- How do I create or join a team in the app?
- Tap + on the home screen, choose Create Team or Join Team, and follow the steps. To invite people, open your team's settings and share the invite code or link.
- I'm not getting push notifications.
- Check that notifications are on for LockerRoom in your phone's Settings, and in the app under Profile → Settings → Notifications. Signing out and back in refreshes your device. If it still doesn't work, email us your phone model and OS version.
Account & billing
- How do I delete my account?
- In the mobile app: Profile → Settings → Delete Account. Or email support@teamlockerroom.app from the address on your account with the subject “Account Deletion Request.” We process requests within 30 days.
- Billing, invoices or renewing a team plan
- Team plans renew yearly. For invoices, changes or questions, email support@teamlockerroom.app.